We're at our wits end with a new Sur La Table Wok that I purchased. It's the craziest thing... it comes coated in an unnoticeable plastic shield that must be burned off by the consumer before using. The maker of the wok recommends doing this in your kitchen using the gas range. If one should try this they'll soon discover that they are inhaling a gaseous toxic plastic in a closed environment.
I took it outside to burn off. Now you'd think that after getting the stuff carmel brown (that's what the instructions say) that we'd be able to scrape it off with a metal sponge (also what the instructions say). . no. We scraped and scoured and then took the angle grinder to it. Still on.
My question. . . what is too much to ask of a consumer to do in order to use a product? Do you think they'll take it back?